Membership FAQ's


How do I renew my Sunshine Coast Lightning Membership?

To renew your Lightning membership click here and login to your Lightning account. Here you can view your package(s) information and sign up for Season 2024! 

Will my 2023 Membership automatically renew for the 2024 season?

If you have opted in for auto renewal, your 2023 Lightning Membership will auto-renew.

Automatic Renewal makes renewing your Sunshine Coast Lightning membership even easier. You can select from an Upfront payment or select Part Payment to pay your membership over six monthly instalments.

Automatic renewal gives you the assurance of securing your membership each year as well as comfort in knowing that you won’t miss a deadline.

What Membership is best for me?

You are welcome to contact our membership team at or call us on 1300 544 486 to discuss what membership suits you best in 2024!

How do I upgrade or change my Membership package?

If you would like to make changes to your Membership for the 2024 season please contact the Membership team on 1300 544 486, email or to update your credit card details including updating any expired credit cards, log in to your Membership account by click here.

How do I arrange accessible seating?

Please contact the Membership team on 1300 544 486, email

How can I update my personal contact details or credit card details for my payment plan?

To update your credit card details including updating any expired credit cards, log in to your Membership account by click here.

How do I log into my Sunshine Coast Lightning Membership account?

Click here to login to your Sunshine Coast Lightning account.

When will I receive my 2024 Membership pack?

Your member pack will be posted to you prior to the 2024 season beginning. If you have secured your membership once the season has started, we will have your member pack in the post within one week. Once your pack has been dispatched from our warehouse and is with Australia Post, you will receive an email.

How do I guarantee myself a reserved seat at each home game in 2024?

If you currently hold a reserved seat(s), you must ensure your membership is renewed and paid for during the auto renewal phase, prior to memberships going on sale to the public by Tuesday, 31 October 2023 or else the same seat(s) in 2024 is not guaranteed.

What is the definition of a family Membership?

2024 Sunshine Coast Lightning Family Memberships must consist of two adults and two juniors or one adult and three juniors. Junior Members must be under the age of 15 as of January 1, 2024.

What does a Lightning family Membership pack include?

A family member pack includes two adult kits and two junior kits. Everyone receives their very own membership kit!

Why don’t all Memberships include tickets?

Sunshine Coast Lightning wants to provide our community with a membership that will suit everyone’s needs. Two of our Membership packages — Captain’s Club and Season Ticket Holder — include reserved seats for the season. All other Memberships give people the opportunity to attend a select number of our home games or the flexibility to purchase tickets to the games of their choice with 20% off the ticket price. 

If I purchase a Captain’s Club or Season Ticket Membership where will I be seated?

Depending upon the time in which your Membership is purchased, Captain’s Club and Season Ticket Holder Members have the option to select your seat or select the best available seat.

If I sign up as a Captain’s Club or Season Ticket Holder member, can I bring a friend with me to games?

As a Captain’s Club or Season Ticket Holder Member, you can request to sit with a friend or family member who is also a Captain’s Club or Season Ticket Holder when you sign up.

If you are wanting to sit with a friend or family member that isn’t a Captain’s Club or Season Ticket Holder Member, they will need to purchase tickets in the general public ticket sale. If you cannot find an available seat next to your reserved seat, contact our membership team at and they will do their best to assist you.

If I am a Supporter Member and I wish to purchase tickets using my Member discount, how do Members organise seats together?

To ensure you are seated together, please have all Member barcodes handy. Tickets will go on sale in late March and all members will have an exclusive pe-sale window. During your Member pre-sale window, key in all Members’ barcodes to unlock the ability to purchase tickets. Your barcode is displayed on your Member card and it will also be emailed to you ahead of your pre-sale window. 

If you require any assistance in securing your tickets please contact our membership and ticketing team at who will be able to assist you.

What is Sunshine Coast Lightning’s refund and exchange policy?

In exceptional circumstances, Sunshine Coast Lightning may a refund a membership fee. All applications are to be emailed or made in writing to the membership team located at Sunshine Coast Lightning (ML31), Kabi Kabi Country, C/O University of the Sunshine Coast, PO Box 5280, Sunshine Coast Mail Centre Qld 4560.

I have lost my Membership card how do I have it replaced?

Membership cards can be replaced for a fee of $20 and will be mailed out to you. Please email or call our friendly Membership team on 1300 544 486 to arrange a replacement card. 

How do I change the name for one of my Memberships?

Please email or call our friendly Membership team on 1300 544 486 for assistance.

How do I qualify for a concession Membership?

Concession Policy:

A person must have the appropriate form of concession to purchase a concession Membership. They must present the relevant concession documentation when requested by Sunshine Coast Lightning. A second form of identification (e.g. drivers license, Medicare card, credit card) may be requested when a concession Membership is purchased  to verify the concession entitlement.

Patrons holding one of the following cards are eligible to purchase a membership at the concession rate:

  • Department of Veterans’ Affairs card, TPI or Department of Veterans’ Affairs issues Pensioner Concession Card*
  • Commonwealth Senior Health Care Card
  • Pensioner Concession Card (PCC)*
  • Health Care Card (HCC)*
  • Full time secondary or tertiary student cards**

*Note: Cardholders only (not their dependants listed on the card) are entitled to the concession price for a ticket.

** Excluding student cards from institutions based outside of Australia.

If your question is not answered above, please contact Sunshine Coast Lightning’s Membership Team on 1300LIGHTNING (1300 544 486) or email