If your question is not answered below, please contact Sunshine Coast Lightning’s Membership Team on 1300LIGHTNING (1300 544 486) or email firstname.lastname@example.org
How do I renew my Sunshine Coast Lightning Membership?
If you elected to automatically rollover your Membership from 2021, this will occur on Wednesday 3 November 2021.
If you aren’t on the 2022 automatic rollover, you will be able to renew your Membership for 2022 when Memberships go on sale from 10am on the 5 November 2021. If you are a new Member, you will also be able to purchase your membership from 10am on 5 November.
You can renew your Membership via the Members Portal or alternatively by calling our Membership Team on 1300 544 486.
I am on the Sunshine Coast Lightning direct debit payment plan, when will the instalments be debited?
The first instalment will be debited at the time of purchasing the Membership. Remaining instalments will be direct debited on the 3 of each month in January, February, March and April 2020. We kindly ask Members who have utilised the direct debit payment plan to have funds available on these dates. If you need to update your credit card details, please contact our Membership team on 1300 544 486.
If you sign up after the 3 January you will have the required payments deducted immediately to bring you up to date with the fixed schedule. Subsequent monthly instalments will then be debited on the 3 of each following month.
What is Automatic Renewal?
By electing to automatically renew, users authorise Sunshine Coast Lightning to renew their Membership each season for the same package or a reasonably comparable package. The applicable Membership fees are then charged to the credit or debit card used to purchase the previous Membership.
When purchasing a Sunshine Coast Lightning Membership, Automatic Renewal is automatically selected, with the option for the user to opt-out. If you would like to opt-out of Automatic Renewal, please email email@example.com
More information can be found in our Terms and Conditions
How can I update my personal contact details or credit card details for my payment plan?
To ensure you receive all Sunshine Coast Lightning communication, log into the Members Portal using your F number and password to update your contact details.
To update your credit card details, you will have to contact us on 1300 544 486 or email firstname.lastname@example.org
When will I receive my 2022 Membership pack?
Membership packs will begin to be dispatched weekly from the 15 November 2021. You can expect your pack to arrive within four weeks of the dispatch date. Please note we cannot guarantee arrival prior to Christmas.
If you are giving Membership as a gift, please call our Membership Team on 1300 544 486 and we will be able to provide a gift certificate.
How do I utilise my New Balance Voucher?
All Members will receive their $20 New Balance Voucher in their 2022 Membership Pack. The code will then be abled to be utilised on the Sunshine Coast Lightning merchandise website towards item/s of your choice. The vouchers will expire on 30/06/2022 and if you misplace it, please call our Membership team who will be able to assist.
What is the definition of a family Membership?
2022 Sunshine Coast Lightning Family Memberships must consist of two adults and two juniors or one adult and three juniors. Junior Members must be under the age of 15 as of January 1, 2022.
Will all four people receive merchandise from the family Membership?
Yes. Regardless of how you configure your Membership package (two adults and two juniors or one adult and three juniors), all four Members receive their own merchandise. Each Member will also receive special sponsor discounts, access to exclusive Members’ only events and much more.
Why don’t all Memberships include tickets?
We are striving to make our home matches accessible to everyone. Lightning’s boutique stadium at the University of the Sunshine Coast is home to a little more than 3,000 seats and with such strong community interest in the team, we want to ensure as many fans as possible have the opportunity to attend games. Therefore, we have decided that only three of our Membership packages (Diamond, Platinum and Gold) will include reserved seats for the season. The other Memberships will give people the flexibility to purchase tickets to the games of their choice.
How do I guarantee myself a reserved seat at each home game in 2022?
There are three Membership categories that include a ticket to each Lightning home game, which are Diamond, Platinum and Gold Memberships. As we would still like to ensure that all our home matches are accessible to everyone the Diamond, Platinum and Gold Membership will be limited for the 2022 season.
If I sign up as a Diamond or Platinum member, can I bring a friend with me to games?
Diamond and Platinum members will be allocated a seat for the season. You can request to sit with a friend or family member who is also a Diamond or Platinum Member when you sign up. If you are a new Diamond or Platinum member for the 2022 Season your seat within 1 week of purchase and if you were a 2021 Diamond, Platinum or Gold member you will be allocated the same seat.
Diamond and Platinum members will have access to our exclusive guest ticketing program, with a small section of seats located behind the platinum bay for guests. All requests for guest tickets need to be made to email@example.com and are made on a first in first served basis. Tickets are capped at two per member and are pricing is TBC.
If I sign up as a Gold Member, can I bring a friend with me to games?
Gold Members will be allocated a seat for the season. You are able to request to sit with a friend or family Member who is also a Gold Member when you sign up. All Gold Members will have the opportunity when purchasing or upgrading to this Membership to place seating requests.
Gold Members will not be able to bring friends to the games as this is a reserved seat option and there are no seats available near the Members reserved seat.
If you are wanting to bring a friend, they will need to purchase tickets in the general public ticket sale.
If you are a new Gold member for the 2022 Season your seat will be allocated 1 week after purchasing and if you were a 2021 Gold Member you will be allocated the same seat. Please note that these seats will be located in the Eastern and Northern stand and whilst we will endeavour to fulfil every request we receive; we are not able to guarantee seating requests.
If I purchase a Diamond, Platinum or Gold Membership where will I be seated?
Diamond Member seating will be allocated in the Southern or Eastern stand.
Platinum Member seating will be allocated in the Southern Stand in Platinum seating from row B to row I, located in the middle of the stand (centre court).
Gold Member seating will be allocated in either the Northern or Eastern stand in Gold seating.
Please note whilst we will endeavour to fulfil every request we receive; we are not able to guarantee seating requests.
If I am a Supporter Member, am I guaranteed a ticket?
A limited number of tickets for purchase will be released to Supporter Members exclusively first. This will be honoured on a first in, first served basis. Membership will not guarantee tickets, so we recommend getting in quickly! An email will be sent to Members with more information prior to tickets going on sale.
What are the different Member priority buying windows for the 2022 season?
For the 2022 Season, the following Member priority buying windows will take place:
- Supporter Members will have the opportunity to purchase tickets in a designated priority buying window. A limited number of tickets will be released to Supporter Members and will be honoured on a first in first served basis. This will be a Supporter Members’ exclusive buying window and only one ticket per Membership can be purchased per game.
How do Members organise seats together?
To ensure you are seated together, please have all Member barcodes handy. During your Member pre-sale window, key in all Members’ barcodes to unlock the ability to purchase tickets. Your barcode is displayed on your Member card.
For example, if two families wish to sit together, one person can manage the purchase via the online shopping cart, adding each Member barcode, with a limit of 10 tickets per transaction. Make sure you have your barcode numbers ready! If you have not received your Membership card, please contact us on 1300 544 486.
Can Members in different categories purchase seats together in the same window?
Members in different categories can purchase seats together in the same window however depending on what type of Membership you have will depend on which priority buying window you can purchase.
- Supporter Member priority buying window
Only Supporter Members can purchase in this window
- General public sale
Supporter Members can purchase in this window with the General Public
How do Diamond Members access the Lightning Lounge?
Diamond Members will collect their Lightning Lounge pass prior to each game at the VIP Tent. This will then allow them to enjoy the pre-game function and also food and beverage throughout the duration of the game. This information will be sent to Diamond Members prior to each game to advise the time of when Lightning Lounge starts and a map on where the VIP tent is located.
How do Diamond Members ascertain their car parking for the season?
Diamond Members will be provided a full season pass that they will need to display on their dashboard for each game to access the VIP car park area.
How many tickets can I purchase with a family Membership?
Lightning’s Family Memberships can consist of two adults and two juniors or one adult and three juniors. Whichever option you choose, all four Members are entitled to a 20% discount on match tickets with an exclusive pre-sale period. Each Member is entitled to purchase one discounted ticket per match. (Four tickets per family Membership).
How do I upgrade or change my Membership package?
To upgrade or change your Membership package, please contact the Lightning on 1300 544 486.
What is Sunshine Coast Lightning’s refund and exchange policy?
Membership applications will be processed as received and cannot be withdrawn once processed. All refund requests received in writing before February 2022 will be assessed by the Membership department. Granting of refunds either partially or in-full is wholly at the discretion of Sunshine Coast Lightning. Cancellation fees may apply.
I have lost my Membership card how do I have it replaced?
Membership cards can be replaced for a fee of $20 and will be mailed out to you. Please contact the Membership team on 1300 544 486 or email firstname.lastname@example.org to arrange a replacement card.