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Membership FAQs

If your question is not answered below, please contact Sunshine Coast Lightning’s Membership Team on 1300LIGHTNING or email us at hello@sunshinecoastlightning.com.au

HOW DO I RENEW MY SUNSHINE COAST LIGHTNING MEMBERSHIP?

There are many ways to renew your Membership with Lightning for the 2018 Suncorp Super Netball (SSN) season.

Internet: Existing Members looking to renew their Membership will be able to log into the Sunshine Coast Lightning Members’ Portal on Thursday 23 November with their username and password. If you have forgotten your username or password, click on the ‘Forgot Details’ link to retrieve these. Members would have also received an email advising them of their login details.

Phone: Call 1300 544 486 to speak to our Membership team.

HOW DO I BECOME A NEW MEMBER IN 2018?

If you are looking to support the region’s first-ever elite sporting team to compete nationally, you can become a Member of the Club from Tuesday 5 December. There are many ways you will be able to do this:

Internet: New Members will be able to sign-up via the Sunshine Coast Lightning Membership website.

Phone: Call 1300LIGHTNING to speak to our Membership team.

WHAT IS ‘PLEDGE LIGHTNING’?

For season two of SSN, the Club will introduce ‘Pledge Lightning’ which is an automatic renewal of your Membership. If you sign up for the 2018 season and pay your fees via credit or debit card, you authorise Sunshine Coast Lightning to renew your Membership each season into the same package or a reasonably comparable package and to charge the applicable Membership fees to the credit or debit card used to purchase your previous Membership, unless you elect to opt out of the automatic Membership renewal option. This can be done by calling 1300LIGHTNING or emailing hello@sunshinecoastlightning.com.au. More information can be found in our Terms and Conditions.

I AM ON THE SUNSHINE COAST LIGHTNING DIRECT DEBIT PAYMENT PLAN, WHEN WILL THE INSTALLMENTS BE DEBITED?

The first instalment will be debited at the time of purchasing the Membership. Remaining instalments will be direct debited on the 1st of each month; January, February, March, April and May. We kindly ask Members who have utilised the direct debit payment plan to have sufficient funds available on these dates. If you need to update your credit card details, please contact our Membership team on 1300 544 486.

If you sign up after the 1st of January, you will have the required payments deducted immediately to bring you up to date with the fixed schedule. Subsequent monthly instalments will then be taken at each specified date mentioned above.

WHEN WILL I RECEIVE MY 2018 MEMBERSHIP PACK?

Member packs will be dispatched once a week. Therefore, you can expect your pack to arrive within one to two weeks of ordering. If you purchase your Membership prior to 5:00pm AEST on Tuesday 12 December, your pack will be guaranteed to arrive prior to Christmas.

If you purchase your Membership after 5:00pm AEST on Tuesday 12 December, we cannot guarantee arrival prior to Christmas (within Australia). If you are giving Membership as a gift, please call our Membership team on 1300LIGHTNING or email hello@sunshinecoastlightning.com.au and we will be able to provide a gift certificate.

WHAT IS THE DEFINTION OF A FAMILY MEMBERSHIP?

2018 Sunshine Coast Lightning Family Memberships must consist of two adults and two juniors or one adult and three juniors. Junior Members must be under the age of 15 as of January 1 2018.

WILL ALL FOUR PEOPLE RECEIVE MERCHANDISE FROM THE FAMILY MEMBERSHIP?

Yes. Regardless of how you configure your Membership package (two adults and two juniors or one adult and three juniors), all four Members receive their own merchandise. Each Member will also receive special sponsor discounts, access to an exclusive Members’ only events and much more.

WHY DON’T ALL MEMBERSHIPS INCLUDE TICKETS?

We are striving to make our home matches accessible to everyone. Lightning’s boutique Sports Stadium at the University of the Sunshine Coast is home to a little more than 2,000 seats and with such strong community interest in the team, we want to ensure as many fans as possible have the chance to attend games. Therefore, we have decided that our unique Membership packages will not all include match tickets. Instead, Members can choose exactly which games to attend and purchase tickets accordingly. The new Platinum Membership has been updated for season 2018 to now include match tickets, with a limited number available.

WHY DO PLATINUM MEMBERSHIPS INCLUDE A TICKET FOR EACH HOME GAME IN 2018?

We have taken feedback on board from our Members and fans and have decided to introduce a ticketed Membership for the 2018 season. Due to Sunshine Coast Lightning wanting to ensure that all our home matches are accessible to everyone, we have limited this Membership to an exclusive group for the 2018 season.

IF I SIGN UP AS A PLATINUM MEMBER, CAN I BRING A FRIEND WITH ME TO GAMES?

Platinum Members will be allocated a seat for the season. You can request to sit with a friend or family member who is also a Platinum Member when you sign up. Seat allocations will be completed in February and you will be notified of your exact seat number.

Platinum Members will have access to our exclusive guest ticketing program, with a small section of seats located behind the platinum bay for guests. All requests for guest tickets need to be made to hello@sunshinecoastlightning.com.au and are made on a first in first served basis. Tickets are capped at 2 per Member and are $45 each, subject to capacity. 

DOES BEING A MEMBER GURANTEE ACCESS TO TICKETS AS PART OF THE PRIORTITY WINDOW?

A limited number of tickets for purchase will be released to Gold and Supporter Plus Members exclusively first. This will be on a first in, first served basis. Membership will not guarantee tickets, so we recommend getting in quickly! We will email Members with more information before tickets go on sale.

DOES THE SUPPORTER MEMBERSHIP INCLUDE ACCESS TO THE PRIORITY WINDOW THIS YEAR?

The Supporter Membership still has access to a 25% discount on the price of a ticket however it does not provide access to the Member priority window to purchase tickets.

HOW DOES THE MEMBER PRE-SALE WORK?

Gold and Supporter Plus Members will be notified via email or SMS about an exclusive pre-sale period where a limited amount of tickets will be available for purchase. During this pre-sale period, Members can purchase one ticket, per game, per member.

Supporter Members will be available to purchase tickets when they go on sale to the General Public.

HOW DOES THE ASSOCIATION PRE-SALE WORK?

Local Associations will also have access to a limited number of tickets in a separate pre-sale period. To find out more, please contact your local Association.

HOW DO MEMBERS ORGANISE SEATS TOGETHER?

During the Members’ only pre-sale period, Gold and Supporter Plus Members can purchase tickets using their unique barcode. This number is displayed on your Member card and will unlock the ability to purchase tickets during the pre-sale window. For example, if two families wish to sit together, one person can manage the purchase via the online shopping cart, adding each Member barcode, with a limit of 10 tickets per transaction. Make sure you have your barcode numbers ready! If you have not received your Membership card please contact us on 1300LIGHTNING.

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